Once the issue resolves, the end-user can toggle off remote control by simply closing out of UltraViewer.įrom the perspective of technicians from software companies, once your client sends you the ID and password displayed, UltraViewer will let you support your clients quickly and without the hassle of repeated queries and commands. The end-user sends an auto-generated ID and password to whomever to allow remote access. UltraViewer is a faster and more convenient approach to technical assistance, eliminating the need for travel entirely, and minimizing the amount of time spent with a PC operating below capacity. Those days are thankfully gone: Immediate remote assistance The process was slow, frustrating, and oftentimes expensive. Before remote tools like UltraViewer, when a computer suffered from a software glitch or malware, it would have to be taken to tech support manually. Turning Scaling off just simplifies the situation a bit more.While remote control of a computer is useful in more ways than one, the main draw for downloading UltraViewer is for IT.
Note: I think the key is, in step 1, to select a resolution that is Smaller than the native resolution of the near computer's display.
This may have gotten me a bit more performance, but it's hard to tell. In the "Screen Sharing" menu on the near computer, under "View, uncheck "Turn Scaling On".This change alone got me most of the improvement I see. Change Resolution from "Default for display" to "Scaled". On the far computer, open System Preferences / Displays.With the native setup, I figure I was getting about 1 sec from clicking on something to seeing the change on my screen. Running in "Full Screen" mode with "Adaptive Quality". Using: Native VNC built into OS X: Finder: Go: Connect to Server.Ping shows an average round-trip time of 24 ms. Connection: VPN from home to work over Junos Pulse Secure.Native screen res: 1920 x 1200 (early 2009) Running 10.11.1 El Capitan Far computer (the one I'm trying to see by VNC): Mac Pro with 24-inch Cinema display.(2007 vintage) Running 10.11.1 El Capitan Near computer (the one I'm sitting at): iMac 20".
I've gotten around it, as described below. VNC From Windows to OS X Screen Sharing is Slow
VNC connection to an iMac running Lion from Windows - very slow There are a whole bunch of questions about very slow performance of VNC when using it to login to a Mac.
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